Shopping, Shipping and Delivery FAQs
How can I change my address?
To change your address after receiving your order confirmation, you must contact us on 0850 303 60 77. If you have not yet confirmed your order, you can update your address by returning to the billing and delivery information area.
Do I have to be a member?
No. Membership is not required for purchases made through alfheimaromatherapy.com. However, if you are a member, you can register to our E-BULLETIN and be informed about new products and campaigns. If you prefer to shop without membership, do not forget to save your order reference number. Refund and cancellation requests for non-membership purchases can only be made through our customer representatives by calling 0850 303 60 77.
How many days is the return period?
If you want to return the product you ordered for any reason after receiving it, you can return it within 14 days from the date you received it. Remember that the packaging of the product you are returning should not be opened and used.
How can I get the money for the product I returned?
For your orders made by Debit / Credit Card, the refund will be made to the card from which you made the payment. After your return is approved, your payment will be made within 5 to 7 business days. Information on the subject is also provided via e-mail and sms.
The refund to my credit card is not showing in my account. What should I do ?
This is a situation with your bank. Your bank may not immediately reflect on account movements. You can see the relevant amount from your account activities or internet banking for the next month. If it is still not visible, the cardholder can call the call center of the bank to which the card is linked and solve it with a "chargeback-clearing unit".
When will my order arrive?
95% of the orders you place until 15:30 during the day via alfheimaromaterapi.com are delivered to the cargo on the same day. Depending on your location, deliveries within Istanbul take place between 24-48 hours, and to the cities of the 2nd, 3rd and 4th regions within 1-3 days.
How do I track an order?
You can inquire about your cargo tracking number via the alfheim@alfheimaromaterapi.com e-mail account, via the contact form on the alfheimaromaterapi.com website or by calling 0850 303 60 77.
What are the payment methods?
You can pay with your credit and debit cards. Our customers who do not use any debit or credit card can also make their payments by wire transfer. You can choose your payment method from the payment transaction page.
What are the installment options?
In accordance with the legal regulations, telecommunications, expenditures related to direct marketing, expenditures made abroad and purchases of food, food, alcoholic beverages, fuel, cosmetics, office supplies and products that do not include any tangible goods or services in the form of gift cards, gift certificates and similar forms. There are no installments or deferrals. You can get information about the details from your bank.
How can I convey my suggestions, requests and complaints about the site?
You can send your suggestions or requests by sending an e-mail to alfheim@alfheimaromaterapi.com.
more help
You can send any question to which you are curious about the answer to alfheim@alfheimaromaterapi.com via e-mail or you can reach our customer representatives by calling 0850 303 60 77.